Terrible customer service and lost us as a customer. Few days before we booked a car through opodo with thrifty and when looking at the booking it came up failed with an error. Tried again with a different credit card and it failed again. Contacted customer service and was told it failed try again as it was a thrifty car rental problem. Tried again and it failed so decided to try another car rental through opodo "nu" and it worked. Whilst in the air opodo assumed we still needed the failed car rental for thrifty and ILEGALLY put through a new order manually without us knowing giving a new booking reference. A few emails back and forth and they refused a refund even though we have a current rental. We spoke to thrifty in Estonia and they said we needed to speak to the broker (opodo) as they said they don't take the money if the car is not collected. In short, tried to take a rental it failed with thrifty and we took a new one through nu. Whilst in the air they manually put through a new booking even though they see I already have a car under Onne Pain. We are now looking at a section 75 or small claims court as we have all screenshots of failed orders. Not happy and we'll never order with opodo again and I urge you not to, you may be lucky and have no issue but if you do it's made impossible to make contact with them. Never again!