I was looking to buy a ticket with Opodo on Thursday the 14th of Jan 2016. I entered my payment details, but then the price increased by £30 for using visa debit. When asked if i wanted to proceed with the booking, i clicked no and closed the browser. I then carried on with a e-dream website and although the price turned out to be the same, i went ahead with booking. When checked e-mails the following day, I came across booking confirmation with Opodo (As well as e-dreams). I called Opodo straight away to cancel this as it has been an error on their side, but they insisted that there was nothing wrong with the booking and that i could not cancel, as my outbound flight with BA was non refundable. After insisting that this has nothiing to do with booking policy and that it was instead an error from Opodo, they did not want to hear it. The could however confirm back to me that they do see two identical bookings in their system (one e-dreams and one Opodo) but did not take any respodibility. After raising a complaint with Opodo, i received a call from them today (19th January 2016) and they confirmed back to me that they do not take any liability and 'will not give me a penny back' citing from them and that i could however cancel the flight with Opodo but they would charge me £25. Now either Opodo's representative have absolutely no common sense at all or they are simply told to respond this way. Why would I pay another £25 to Opodo for simply canceling a flight that they should not have charged me for in the first occasion. So i would end up paying £180 for a flight i never authorized, then pay another £25 for canceling this flight (and i still do not get a penny back) and Opodo then resells this flight to someone else and makes double profit here. I am outraged by the way they handled this issue (where is simply is fault their end) and simply have not words left to describe how embarrassing and unprofessional these people are. For clients to feel like there is nothing that can be done to help and resolve an issue that their website caused, and be stuck with £180 taken off my account for no flight that was never booked, this is beyond a company that represents themselves as so professional and gives itself such a high level.