This company has deeply disappointed me. My husband and I purchased tickets, needed to cancel and went through the correct channels and procedures to do so. Now, 6 months on, we still do not have our own money back. Each time I call the UK line someone answers and lies to me, telling me everything I want to hear, and then nothing happens. It is infuriating to know my money has basically been stolen and there is nothing I can do about it. I will never use your services again and make sure no one in my orbit uses your services.
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