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Defrauded Customer
Bought flights through Opodo Hanoi to Phu Quoc return with Vietjet. When checking flights 2 weeks before departure, outbound flight was not what was on our confirmation. Contacted Opodo, told we would be refunded. Booked new flights direct with Bamboo (who were excellent). Then get an email stating we had to deal with Vietjet direct. Emails and phonecalls later and no response from Vietjet. Tried to cancel flights online, booking ref not accepted. Once in Vietnam, asked the hotel concierge to call Vietjet. Vietjet confirmed they only ever deal with the booker (Opodo). Do not deal with this fraudulent, morally bankrupt company. Look on Twitter at the 1000's of people they have stolen from. Facebook also has a dedicated group. Trustpilot reviews are misleading as if you don't verify your review it's removed. People, please verify. It is so important to stop this company stealing money from customers. The Edreams\Opodo shareholders report actually cites how the Trustpilot reviews were more positive. Incredible.
1 year ago
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Opodo has a 1.0 average rating from 1,742 reviews

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