If I could give no stars I would. They are a bunch of thieves. My husband booked a ticket with them & immediately realized the mistake he made after receiving a confirmation from them. He called them to make changes to the ticket in less than 5 minutes of making the reservation and was told that it would cost more to make the changes and was advised to cancel the ticket and make a new reservation. We agreed as we needed the tickets ASAP. However, after agreeing to this, the agent stated that we would not receive the full amount we paid for our ticket. He stated that due to upgrade/additional services such as paying for our bags in advance with the airline would not be reimbursed. I wasn’t happy and confused as to why not the entire amount would be reimbursed from the airline if the ticket and everything was cancelled? I also wanted to know why we would not get a full refund when the ticket was literally just purchased moments ago and the so called upgrade was with the airline. From my understanding all would be reimbursed if the airline cancelled the ticket within the same day of booking. Anyway, we just wanted to book tickets for the correct date immediately. Seeing how I thought opodo was a bit shady and it was my first time booking with them, I didn’t feel comfortable booking twice with them. So I went to my trusty booking app Priceline instead. The agent said we would receive the info immediately with our cancellation via email. It took 10 days before I contacted our credit card company reporting them as to not receiving any communication nor our money from the cancellation. Well, low and behold after the complaint we received an email stating that the cancellation was processing. We were informed we would get our refund within 14 days. It’s has been 5 months and back and forth with opodo and we still have not received a penny from our 940 €. When I checked they were asking for Swift code and IBAN at one point saying they going to refund us but we never use a bank account and their website stated that the refund would be processed the same way. Nothing but liars. Just now I checked again and they said we were refunded? Yes we were refunded with emptiness…THEY LIED THAT WE WERE REFUNDED. THEY COLLECTED THE MONEY FROM THE AIRLINE AND WE NEVER RECEIVED A REFUND FROM THEM AND THEY LIED THE ENTIRE PROCESS! STAY AWAY FROM THESE SCAM ARTIST YOU WILL ONLY LOSE YOUR MONEY. Opodo reference # 10106562498 That’s if the number means anything at all 🤔