Cancelled same morning but kept £340.17p
Booked flights on 05 January for £1,287.69.
Cancelled same day but Opodo took more than six weeks to refund any money and then kept £340.17.
Having looked into this further, as far as I can tell, Opodo is just a bit of a scam really. They advertise that you can book the cheapest flight tickets with them and save with Opodo. But they just appear to sell tickets with a large mark up.
Maybe when they first started as a company they had better prices but now they appear to charge about 25% + compared to booking directly.
Just avoid scam companies like this… although it can be difficult as they pay to be top of Google searchers even if you try to search for a specific airline and at first you can think that you are dealing with the airline but actually you are dealing with Opodo.
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Later update .... on pressing and pressing them further, Opodo said the money they kept split down to:
- Easyjet's fee for cancellation of 49 GBP and the extra fee for booking through Opodo of 44.42 GBP (both non-refundable). Both fair enough. But there was an extra baggage fee of 246.75 GBP that Opodo added and that they won't refund.
So ... if you book through Opodo and not the airline, you will be charged extra service fees (that will not be refunded if you cancel) and "additional products fees" that Opodo apply to your booking. Opodo said that any payment for hold baggage etc was a non-refundable element, even though the airline do not take the money.
Just book through the airline. Don't use Opodo. There are no up sides to using Opodo but there are plenty of reasons not to use Opodo.
Unless you really enjoy paying extra money that you may never get back and love talking to chatbots.
Now on to an irritating legal battle.
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