Avoid this company like the plague. I booked return direct flights for 2 from Newcastle to Antalya. 3 days later the airline changed the flight to indirect with stops at Birmingham causing additional 3 hours on flights. I contacted opodo and stated I was not happy with this and would like to cancel. They told me I had to get in touch with the airline to cancel myself but if the airline said I could have a full refund they would give me a full refund of £449.72. I contacted the airline the following day who agreed to cancel and full refund and sent me an email to that effect. I then contacted opodo again and sent them the email from the airline. Opodo said they would refund my full costs but it could take up to 30days. 3 days later I received an email from opodo saying they had received the refund from the airline and would issue me a refund of £377. I called them again to be told that was all they were prepared to refund me but to fill out a complaint form to have them resolve it. I filled out the form and emailed it to them yesterday and received a reply this afternoon stating they would not be refunding their charges only the airlines, I have attached their reply below and will be seeking advice from trading standards. I have never dealt with a more unscrupulous company ever. Dear Customer, First of all, we would like to thank you for contacting Opodo and apologize for the delay in our reply. Your Opodo booking number: 11225484651 We are sorry to hear that you had an unsatisfactory experience with us and we apologize for any inconvenience this may have caused you. Regarding a refund of the service fee of your booking, we would like to remind you that, according to our general terms and conditions, the service fee is a non-refundable part of the payment. The service fees are charged for the mediation services provided by Opodo, which are deemed to have been fulfilled upon confirmation of the booking. As a result, we are unable to issue a refund of the fees. We hope you understand that the fees are non-refundable. For further questions we are happy to help you. We are at your disposal for any further questions, please do not hesitate to contact us. Thank you again for contacting Opodo Kind regards Hossam. A Opodo customer care