Flight cancelled by airline... Opodo doesn't even know about it. Instead they do everything they can to keep the money they were reimbursed by the airline and pass you from one stupid chatbot to another terrible email support. I've never in my life seen such fraudulent business practices. Obviously their goal is to annoy the customer for so long until they give up. My advice: Don't give up and keep on pursuing your case, because that's the only language they seem to understand. And if you haven't had the amazing Opodo experience yet, don't book with them in the first place! You're better off paying directly with the air carrier, even if it costs a couple of bucks more.