I made an booking for flight and hotel package on the 12th april from opodo.com ... after paid the full amount i received an email saying that part of booking was confirmed(only hotel was confirm) ... so i called the customer service and tried to get the full refund as no point just confirm my hotel without the flight ... customer service is very polite and she said to me i can get my refund within 10 working days ... after few days i got my refund for the flight but the hotel still havent got it, so i called up to customer service again that was a guy and he said to me that will take another couple of day for the hotel refund .. i waited until 20th april, called up to customer service again a lady said to me it will take another 10 days to get the refund and today is 19may and i still havent received my refund yet .... waiting for the money to make another booking as time is very tight now i am thinking to go for holiday at the very beginning of june i did said to the customer service officer to put my case in urgent ...and now been waiting for mor than 30 days now... called them up 5 times ... they just kept saying 10 -15 days ... what a joke