Avoid Opodo at all costs, especially their Prime membership. I am an Opodo Prime Member and booked 4 flights with BA through Opodo. BA cancelled the outbound flight on the night we were due to travel and waiting in the airport so my party had to travel from Heathrow to Stansted and travel with Ryanair to reach our destination. More cost, more inconvenience. I raised this with Opodo next day to get my refund who told me to contact BA. I contacted BA who told me to speak to Opodo. I am due a refund which should legally take 7 days, I'm then told it will take 30 days, I'm then told it will take 8 weeks and I'm then told it will take 10 days. Go figure. I have been told the refund has been requested but nobody can provide any evidence to this effect, all I have is an online chat and call agents telling me that is what they can see, but they can't tell me when it was requested, when it will be paid or how much the refund will be. Effectively, this is all a scam as the airline keep your money for as long as possible and Opodo renege on doing the decent thing which is refund their customer (me) whilst they seek the refund from the airline. However, they can't do this as apparently Opodo don't know how much BA will give them back. In short, what you pay is not necessarily what you get back. It's a pretty good scam. I also discovered that since Brexit, Opodo moved their HQ to Spain so they are free to operate with much lower standards now that they are no longer a UK based/owned company. Wish me luck getting anything back at this rate. Further to this, I have since booked other travel elsewhere due to my concerns with Opodo (once bitten twice shy) and I discovered that booking direct was much cheaper than the so called benefit of being with Opodo. Therefore, the Prime membership is more like a set of shackles and its makes things harder for you to resolve matters when things invariably go wrong. In short, look at the negative reviews on here for Opodo because I believe the majority of complaints are by decent people like me who paid a small amount for a premium service but actually got hoodwinked into a scam that not only leaves you out of pocket but also on your own when things take a turn for the worse. Come on Opodo, just do the decent thing and give me my refund on my flights.