In June, I bought a 'flexible ticket' return flight from Opodo. The 'flexible ticket' provisions were sold (for £102) by a third party insurer, Europ Assistance. As this was unusual, I was suspicious, and read the 16 page 'general conditions' policy document to see whether 'flexible' had the usual meaning. It seemed to, so I bought the ticket. Today I was told by an Opodo representative that - in fact - I could only change the return ticket up until 24 hours _before_ my original outbound flight. Indeed, buried on p.11 of the policy document was: "The Insured may complete the re-booking of his/herflight(s) up to 24 hours prior to the date of Travel Departure Time of the Original Flight. If the Rebooking is completed after that time no cover shall apply under this insurance Policy for such Rebooked Travel." I now understand why Opodo/eDreams is not regulated as a travel agent in the UK, so that its customers do not enjoy legal protection: if native English speakers who have tried to understand the policy document fail to, then the policy document is misleading.