In order to attend to a funeral of a dear family member, I booked a flight with Opodo. A 30 day free trial of Opodo Prime was needed in order to get the desired flight rate. I would be able to cancel ONLINE at any time before the end of the trial period. When I tried to do so, the Cancel-button that should be there under my account information, magically seemed to NOT be there. I tried several times with my computer, my smartphone and with different search engines. All to no avail. The chat function (a bot, obviously) was no help at all. In the end I needed to call a French number, where I was helped by a non native employee, which made it difficult to communicate. After sharing a few personal data, I was put on hold for several minutes, TWICE. In the end it would appear that the prime membership got cancelled (thankfully I received a confirmation mail). It's clear that Opodo goes out of its way to make it nearly impossible to cancel a trial membership. Even a phonecall is made as difficult as they possibly can, hoping that the customer will hang up in despair or maybe to make the client pay as much as possible for the phone call. Whatever the reasons... I will never ever return to opodo again AND I will do everything to keep friends and family members from turning tot opodo. What a scam.