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Anonymous
I booked a flight through Opodo in January 2023 for sept 2023. It was an internal flight from mytilene (lesvos) to Athens. We were spending 2 days in Athens before flying back to the Uk. I had a problem initially with Opodo taking £59.99 for the prime membership which I was unaware of. After a bit of wrangling (and an exposure on twitter) they reluctantly refunded the £59.99. For the following 9 months I received emails about my flight to athens in September, mainly trying to get me to book hotels etc. on 11 September (today) I received an email from Opodo saying they were unable to check me in online (I had previously tried). I tried with the airline direct (sky express) and it couldn’t find my reference or name. After spending a couple of hours trying to get through to the airline, I finally got through only to be told my flight had been cancelled on 7 January 2023, the day it was booked! Sky express wouldn’t help, they said I needed to contact the agent, Opodo. After another very lengthy waiting time, I was told the sky express had cancelled my booking and they don’t know why! They offered to refund me £81 although our flights were around £130, but we then had to get another flight which cost us £250 and not until late at night so we will miss the first day in Athens. This is absolutely unacceptable and no one will take accountability. I will never use opodo again. They are total scammers!
1 year ago
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