Awful experience. Did not state at the time that I needed a Covid vaccination to fly, got to the airport and was told I could not fly and would need to speak to Opodo to book a direct flight that would avoid stopping via Miami. When speaking to 3 separate agents, I was told I needed to speak to the airline, I explained how important this flight was as it was for a funeral. They apologised and said there is nothing they could do. I even offered to pay extra, I actually pleaded at this point and was in tears, they said sorry I need to speak to the airline as they cannot change my flight or help. I have never felt so let down by a company and there is nothing they could say or do at this point that would make me ant to book with them ever again, I was also a prime member, imagine that. Imagine telling someone you cannot help them and they are going to miss a funeral, how do they sleep at night, you literally couldn’t make it up, it was like a living nightmare, I almost lost £800 and was told if I didn’t make the flight then I would lose my money, all I wanted to do was book a direct flight but they made this absolutely impossible. Virgin Atlantic advised to ALWAYS book direct with the airline as they would have been able to help so much more but can only do so much when booking via 3rd party, that experience put me off for life. I’m a fair person and in situations like that, regardless of my job I’m going to get that person on a flight to the funeral as I have morals! Awful company standards, no ethics or empathy for their customers. AVOID AT ALL COSTS. FYI I made the flight in the end with the help of the lovely virgin Atlantic attendant. Word of warning ALWAYS BOOK DIRECT WITH THE AIRLINE! There is so much more they CAN and WILL do for their customers!