Wish I could give 0/10. Such an horrible experience with this shambolic organisation. Really upsetting and frustrating. In August 2023 we booked return flights Manchester to Fort Lauderdale via Atlanta for £2,500. On 30th September Opodo notified us of “Significant Changes”. We telephoned the 0207 number given and eventually were informed that the return Delta flight from Fort Lauderdale had changed so we couldn’t make our connection to Manchester. They couldn’t find an earlier flight even though there were two on the Delta Website. Opodo operatives advised us to cancel the booking which we did. In October they informed us we were eligible for a full refund but after weeks turned into months of chasing with phone calls and emails Opodo refunded us £907! They have told us that they have “No additional funds” to refund the outstanding £1,500! We are both in our 70s and can’t afford to lose this much money especially when THEY advised us to cancel because they couldn’t find alternative flights. Wish I’d read the reviews. They responded to my previous review promising that it would be resolved soon - I have since heard nothing! I’m expecting an email to tell me to wait 30 days again. It’s only been 4 months after all. David and Kathleen