Awful company to deal with, when you get a problem, they don't help, all they say is wait, wait, wait! You need wait 30 days, 30 days goes by and nothing, you chase them again, you need to wait 90 days after the trip, 90 days goes by, nothing! Having agreed a full refund, we are now over 8 months later and still nothing. Not one update, not one call, email or message. Awful, don't use them unless you can guarantee no issues. They hide behind the airlines and state in their T&Cs that your contract is with the Airline.
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