I needed an invoice for my trip and the auto generated one was with wrong itinerary. So I decided to contact them. Firstly the robot is not efficient at all. Then I waited 15 Minutes to be contacted with a person, but this is no where to see if you are on the waiting list and what’s going on. After the contact the operator lied that I will receive my new invoice automatically in 24-72 hours. This never happened. I had to request it myself in the app. Again the itinerary was wrong, but differently wrong. Again 20 Minutes waiting. Then slow responses with no solution. The operator send me as an „invoice“ free text in docx, without even the data from the company. Customer service is disaster