Bought a flight ticket via opodo prime from Berlin to Barcelona - package flight & hotel. Checked separately and was not any cheaper. Furthermore we also paid for baggage. When we checked in was told we had no baggage allowance and was required to pay on the spot €108. On arrival we called Opodo 3 times (3days) and each time they said it was sorted. The 2nd time the person said will call us back but no return call. We called a third time before checking in online & was assured all sorted. On arrival at airport airline confirmed Oporto did not pay for any baggage. So again we had to pay €50 for baggage. Yes what a scam !! Now trying to get Opodo online to sort out refund is a joke!! We should have an avenue to complain to the authorities about this company to enforce the service provided or to refund.