I had a horrendous experience with Opodo while trying to manage my return flights from Mauritius to Almaty through Delhi. Here are the details of my ordeal: 1. **Cancelled Tickets with Partial Refund**: While in Mauritius, my return flights from Mauritius to Almaty via Delhi were cancelled. Opodo offered a refund, but only for the Mauritius to Delhi leg of the journey, leaving the Delhi to Almaty ticket non-refundable. This significant financial loss was not clearly communicated upfront. 2. **Lack of Refund Clarity**: Opodo did not inform me that the refund would be partial. Had I known, I would have requested an exchange for better alternatives instead of being left with only half the money returned and no viable travel options. 3. **Lack of Direct Flight Alternatives**: By the time Opodo cancelled my flight, no direct flights from Mauritius to Delhi were available. The only remaining options required a stopover in Mumbai, which necessitated an Indian visa that I did not have. 4. **No Assistance Provided**: Despite my urgent need for assistance, Opodo was unhelpful in resolving the situation. As a 7-month pregnant woman, I was left stranded without support, unable to purchase a new ticket or endure a journey of more than 30 hours, which were the only options available on their platform. 5. **Stress and Health Concerns**: The careless attitude of Opodo's customer service caused immense stress, jeopardizing my delicate pregnancy condition. Their lack of empathy and unwillingness to assist left me in a highly distressing situation. Overall, my experience with Opodo was appalling. Their indifferent and unhelpful service, coupled with the financial loss, lack of clear communication about refunds, and lack of viable travel alternatives, made this a nightmare scenario. I strongly advise against using Opodo for travel bookings, especially if you anticipate needing any level of customer support. This company’s careless attitude has left me deeply dissatisfied and stressed during an already vulnerable time.