Last week i was appauled to find out that Opodo has charged me for the renewal of my prime subscription despite me never consenting to this. I have the most awful experience with this company and I would never recommend it to anyone. Last year, i signed up, and for the first couple of bookings everything was fine. Then I began trying to book two flights, from Uk to Poland and then Poland to Italy, for three people. Six or seven times i tried to book these flights, and each time after getting payment confirmed on the website, recieving an email saying the booking had failed. Contacting customer service, they told me it was a problem with my bank account, which I at first believed, despite having enough money in the account, so i tried with several different bank cards. Every time it failed, and every time Opodo told me it was my fault, it was a problem with my bank account. Ofcourse, no such problem with my bank account existed, instead, Opodo had listed a selection of "super cheap" flights on their website that were in fact "unable to purchase", misleading me and others that we were subscribing to getting a better deal. In fact, this whole episode cost me and my friends a lot of time and a lot of money, because as Opodo faffed around with its "fake" online booking system, the price of real flights continued to rise, and in the end we had to book with a different company. I was outraged and vowed to never use Opodo ever again after this experience, so imagine my shock when they forcibly take money from my account for a renewal I never asked for. I rang up demanding a refund, and they had the cheek to offer me only a partial refund with a voucher. They said they couldn't process a full refund because i had accessed savings through my account last year, which i paid for already! This renewal covers the next year, not last year, so i have not accessed any deals at all with that payment, so why they are using this as an excuse is beyond me. Ofcourse, the "savings' they are talking about are also highly exaggerated, with them claiming they saved me almost £300, when in fact the the few flights i did book were only marginally cheaper than those available on skyscanner, and the fiasco with my poland flights ended up costing me way more than they ever claimed to save me! I would never use Opodo ever again.