I am traveling from Europe to Rio de Janeiro and because the trip was operated by 2 different airlines I decided to use Opodo as travel agent. My first flight has been canceled by the airline and the nightmare begins. I accepted the alternative offered by Opodo and did not get confirmation for 10 days. I spent hours on the phone with very polite, but totally useless people. Every time they promised 24 to 48 hours again and again. Finally, 5 days before the flight I contacted directly the airline operating the canceled flight. It turns that the alternative Opodo offered me never existed. I got confirmation from the airline for new flight very inconvenient for me, but I had no other options. Currently I have confirmation from the airline, but Opodo still doesn't send confirmation and claims that my request still pending. Never, ever will use their service again. And strongly recommend to avoid Opodo