I recently used Opodo in June and despite cancelling the trial over the phone 10 days before the expiration date, Opodo took the full charge for a prime subscription from my card and now refusing to refund stating it is my issue. The customer service has been appalling, I have had to send chaser after chaser emails as when you speak to the team on the phone you are made out to feel like a liar and guaranteed an investigation to get a phone call back within 2-3 days from management level. I am still awaiting this phone call. If they actually listen to the recording its is very clear that I did in fact cancel and a refund is indeed required, but they are quite happy now that they have the money in their account to ignore any facts or information sent to them and pass off the blame as mine. Be very cautious if using this company I would not recommend!