OPODO - WORST BOOKING AGENT EVER
Booked with Opodo for return flight, Opodo only took payment for inbound flight. Opodo failed to contact me regarding this refused to correct the problem, told me I had to pay another £200.00 for outbound flight. Spoke to five members of Opodo team over a couple of days, all of which lied and all told different stories ( one guy told me the only way I could speak to supervisors was to call Spain !!!, told me there was no offices in UK) All Opodo members refused to give their names, said it was company policy. Told the usual that someone would call back in 24hrs, never heard from Opodo. Asked Opodo to confirm some details to which they refused and said "don't take my word for what I said" also "we don't have any details". asked why Opodo didn't contact me regarding outbound flight and was told "we don't contact customers. Was told by Opodo "there is no point asking for a refund because you won't get one". The list is endless of the very poor service from Opodo. Extremely complacent staff and extemally poor customer service. Take my advise if you like to be ripped of then book with Opodo, I would reccommend you find another agent with a better reputation, also I would strongly advise when speaking to Opodo record your conversation because when they get your booking wrong they don't want to know or help
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