My name is Benjamin and i booked a flexible retun flight ticket from Manchester to kigali for £792.22 . My booking reference number was 18855240694 and I booked my flight via Opodo app on 7 Sept 2024 at 23:36 UK time ( Flying with Ethiopian airlines/Ref:IXTTUH). When I booked for my ticket I paid extra fees for insurance to allow me to change the dates if is necessary(Flexible travel dates guaranteed) and refund option. However after purchasing the ticket I realised that i booked the rwong dates because I wanted to travel on the 12/12/2024 and back on the 29/12/2024 but on the ticket it says 12th Sept and back 29th Sept. So immediately I rang the Opodo contact number and i requested to change dates . They said that they can not change the time but instead they booked me another flight with Ethiopian airlines ; I had to pay another £240 on the top of £792.22. All together I paid £1032.22. After booking me another flight they came back to me and told me that they have decided no to book my second flight for some reasons and I was only given 2 options : First option was to keep the date (12th Sep-29th Sept) or to request 80% of refund. I feel like I have been scammed by Opodo because my ticket was flexible and they are not giving me an option to change the dates ; So because I was left with no other option, I was forced to request a refund which means I will loose more than £300 just like that. It looks like Opodo can decide to cancel a confirmed ticket if they find a customer willing to pay more for your ticket. This is what they do: they issue you a confirmed ticket for the cheap price that you think you managed to get. Then they cancel your flight and offer you either a refund or reschedule your flight to another date. If you take the option of rescheduling then you have taken their bait. This is because they leave your booking in processing state unconfirmed forever and in the mean time they try to find other customers who are willing to pay more. If some other customer accept to buy the same ticket for the higher newly advertised price, they ditch you stating that the airlines did not process your ticket (they blame the airlines and get away). If no one gets the higher ticket then they give you the ticket. You have a huge chance of not flying because of this immoral price bidding genius technique. I'm still waiting for my refund but I should get a full refund because my ticket was flexible and opodo were not able changed the dates for me or book me another flight. I could no find Opodo Email contact to make a complaint and that is why I'm leaving this here . I would appreciate if someone can helped me because I'm desperate.