I had an extremely frustrating experience with Opodo. While purchasing a flight, their website misled me into signing up for a free trial of their Prime membership. After 10 days, they contacted me, claiming I had already used a free trial in the past and would be charged £89.99. I called their customer service four times, and each time I was passed around between different teams, wasting hours of my time. The first three times, they blamed a "system issue" and said they couldn't modify anything. On the fourth call, after yet another hour wasted, they finally informed me that to cancel the subscription, I wouldn't get a full refund. They claimed the difference in ticket prices would be deducted, which is absurd because those prices aren't even real. You can find the same flights on Skyscanner at the same rates without paying any membership fees. This is a total scam. They push their Prime membership under false pretenses and charge an outrageous amount. I intend to consult a lawyer or customer rights agency, and I encourage others to join forces and take collective action against them! www.citizensadvice.org.uk and dispute the payment with the bank, this is a fraud!