Shocking! Shocking! Missed my Prime subscription trial cancellation date last year. I contacted the call centre and was told it could not be refunded. I do not use this service as its not something I would use regualrly or even annually as I dont travel often, I requested that the handler cancel the subscription completely. The handler advised that I had membership for the next year anyway, so it would be best to continue on until the next renewal where the handler would put onto the account that the next subscription would not be charged. He also offered a voucher for money off a flight - which I told I told him I wouldn't use. (As a note I didnt even recieve this voucher). Low and behold today I recieved a notitifcation from my bank to state 69.99 had been taken by Opodo. I called them immediately and explained last year I was assured my membership would be cancelled before the next renewal date in Dec 24. The handler at that time put ZERO NOTES to that effect on my acocunt and the person i spoke to today said I could not be refunded. I protested - then it was conceded that they could offer me a partial refund of half the money. After discussing the complaints process etc which was completely ridiculous and all effort being put on me the customer I decided to cut my losses and accept the partial refund. I also requested to cancel and the handler AGAIN said I mayaswell keep the subscription open until next year! NOPE! Wow - I have worked in some sketchy call centres and this is a sketchy call centre. Retaining is all they are interested in. As soon as the refund is in my bank I will be calling to ensure the membership is cancelled. I will aslo be raising an investigation with my bank and blocking this "company". Absolutely disgusting customer service. disingenuous call handlers who effectively lie to the customer to secure next years renewals. I will be shouting from the rooftops for people not to use this service ever