I can only assume that the customer reviews on this page are fake. Anybody referencing a "customer service representative" has clearly never tried to connect to a human being employed by this disgrace of a company. We booked a flight a few months ago and accidentally got one of the names wrong. We discovered the error immediately and tried to get Opodo to change the record (according to their policy that's possible within 48 hours). We tried for days to get this corrected and ultimately ended up in a loop of automatically generated messages. We ended up having to rebook a ticket because Opodo was incapable of making the necessary changes and have since blanked any request for refund. Stay clear of this "service" provider!