I purchased a ticket and cancelled within 24 hours. The airline acknowledged the cancellation and sent me a confirmation email, likewise so did Opodo. The airline credited Opodo and told me to get my refund from them. I contacted Opodo and they refused a refund, stating that the airline refused to refund. I know this is not true as the airline have confirmed in writing they have credited Opodo and a refund is due to me. The service from the agent's at Opodo is shocking. I don't understand why a company thinks its OK to steal from clients. Definitely not leaving it and will take further action.