On December 24, 2024, we booked a simple round-trip flight within Europe for €319 (starting January 2, 2025) with a Prime membership and options for free rebooking to another date and free ticket transfer to another person. That same day, we asked to transfer the ticket. Support didn't believe that the app indicated a free ticket transfer and asked for a screenshot, which we provided as proof. Ridiculous enough that Opodo support has no clue what they are offering! After the passenger could not be reached by phone on Christmas Eve, Opodo wrote an email in bad German saying that the fare had "changed to 21 euros" and that we needed to confirm it. Since it didn't make sense that the price had changed from €319 to €21, we asked what this meant and confirmed a price increase of €21, if that was what they meant. The email was ignored. After another day of waiting, we opened the in-app chat again and asked for the ticket transfer again. We got the same email again, that they couldn't reach us (we didn't get a call at all), this time saying that the price had "changed to 260 €". We asked again what this meant, but the email was again ignored. After reopening a chat and calling support, we were informed that the transfer of the ticket would indeed cause ADDITIONAL costs over €260, so that we would have to pay a total of €579. They also explained that "free" only meant that Opodo wouldn't charge anything. However, the app showed "free" with no information or even a link to information that the airline might actually charge for the transfer, so we refused to pay an additional €260. On Jan. 1, 2025, we then tried to claim the promised date change. In the app it was clearly shown that we could change the date until Jan 2, 2025 7:25 AM, a screenshot was taken as proof. The app then showed that it was no longer possible to change the flight online, we would have to contact support. We then opened a chat and called support by phone. They then stated, although we noticed the evidence made by the screenshot, Opodo couldn't make any changes to the flight any longer because we had previously refused to pay 260 € for the ticket transfer, we would be responsible for everything and we would have lost the right to claim any prime feature on this flight. Our note that we made screenshots of everything, offering FREE ticket transfer and FREE change of date, possible until Jan 2, 2025 7:25 AM, was ignored. When we told them that we feel scammed, they replied that they had "recorded everything from us and that we have confirmed all the conditions we are being confronted with" - which of course isn't the case! At the end of such calls, they refused to hang up and just muted their microphone, trying to prevent us from giving a negative rating at the end of the call via their rating system. Phone calls to support always ended up in an Indian call center, in bad English, an extremly bad connection and with a level you usually see on YouTube documenting Indian call centers full of scammers. Last but not least, they also scammed us twice with the Prime membership. We were told that we would get a trial membership for one month, but in fact we were charged a full membership for 89.99 € on the very first flight we booked. After the nightmare with the support - so far we spent hours and hours in chats, on the phone and by email - we wanted to cancel the Prime membership in time, but the app kept interrupting, demanding to uncheck all Prime features first, finally telling us to keep the membership and promising to send a notification three days in advance before the membership would be renewed and our credit card would be charged. However, the notification was not sent and the credit card was charged again. After calling support, the Indian support staff again told us that it was our fault, not theirs, and that the notification would only be sent if the checkbox in the app was checked. They also denied that a Prime membership was paid for 2024. Here they provided a voucher of 90 € for future bookings, but still denied that we had paid for a full membership for one month, thus still denied that a trial membership was in fact NOT provided. In total we paid hundreds of Euros for nothing, several emails were simply ignored, the support staff always denied any responsibility and instead stated that it was all our fault. To summarize: They offered a free ticket transfer, but refused to do so. They offered free change of date, but refused to do so. They offered free trial membership, but instead charged a full one-year membership fee for actually one remaining month. They promised a notification three days before the next charge, but failed to do so and charged another full one-year membership. This is how scams work in commercial style! BEWARE OF THIS PROVIDER!