I am 66 and have travelled all over the world. For the past 25 years or so I have used many airline, travel and hotel booking websites. I need to share the details of my worst ever travel experience (December 2024) having booked hotels and flights in the far east via OPODO. I was defrauded out of approx £200 and Opodo then lied to try to cover it up (by trying to blame a mystery "supplier" or third-party for the fraud). I managed to obtain a copy of the offending hotel cancellation email proving that Opodo had taken my money, cancelled the hotel room and then resold it again at a higher price without informing me - or the hotel - and issuing no refund. They LIED by, first, saying the hotel had cancelled the room (easily disproved) and then tried to blame a mysterious third party booking agent. There was no third party - I had booked the hotel on Opodo's website and paid Opodo for it. The hotel then gave me a copy of an email showing that Opodo had cancelled the room, which conclusively proved Opodo's fraud, deceit and lies. I then submitted a claim via their online complaints system but have not received a response. So instead I have had no choice but to get my refund from Mastercard (Virgin Money) who have been very good about it. They will recover their money from Opodo. This was not an unfortunate error by an individual or some sort of misunderstanding. That I can forgive. We are all human. But no, this was a clear and thinly veiled fraud by Opodo, who then lied consistently to deny it and finally, when their lies had been exposed, refused to acknowledge what they had done and abandoned any further contact/correspondence. ALSO, beware of Opodo's 'Prime' service, for which they charge £90 annually - but incidentally tried to take payment twice on my credit card, hoping I wouldn't notice. Opodo 'Prime' is a sham ... many of the huge savings they claim are worthless. Prices for the same hotel/dates/room were up to 25% lower on booking.com than the price with Opodo's "special" discount for 'Prime' customers. Moral of the story: AVOID Opodo at all costs.