I had an absolutely terrible experience with Opodo, and I strongly advise against using their service. I booked a flexible ticket specifically because I needed the option to change my return flight if necessary. On their website, it clearly stated that I could change my ticket before departure, with all costs covered. However, this turned out to be completely misleading. When I tried to change my return flight, I was told that changes had to be made 24 hours before the outbound flight—something that was never mentioned on the website. Now, even though I haven’t flown my return flight yet, Opodo claims my flexible ticket has expired and refuses to help me in any way. Customer service has been a nightmare—completely unresponsive, irrelevant, and unwilling to acknowledge their misleading information. Every time I complained, they just repeated that they had sent me a confirmation email with the terms and conditions, refusing to acknowledge that their website had deceptive wording about flexible ticket changes. This is a scam. They lure customers in with false promises and then refuse to take any responsibility. I’ve made multiple complaints, yet Opodo keeps deflecting and refusing to offer any real solution. If you’re considering booking with them, don’t. You’re better off booking directly with airlines to avoid being trapped by their shady policies and unhelpful support.