Where to start...: - Worst customer support I have ever received - Terrible treatment - Scandal - NEVER TO BE USED AGAIN I have left a review on Trust Pilot about my experience with Opodo and it managed to generate some interest from them after a week of trying to contact their 'non' existent customer service team. Needless to say they were absolutely awful in following up and supporting my request. All I wanted to do was to change my flights. I had tried to call them at least 3 times before I left the review and I was on hold for 30 minutes whilst being told that I had a waiting time of 2 minutes. No one answered, I was left with the bill... I kept reiterating that whilst Opodo chooses to take their sweet time in responding to me I am the one who is going to suffer with the increase in air fairs. It got to the point where I had to plead with them to try and see my situation from my point of view, to be in my shoes whereby the prices are going up on an innocent mistake of booking the wrong flights. I received an email from Opodo. Namely someone called Moreno who was absolutely useless. I asked him many questions. I gave him detailed description of what I would like to do with the flights (eg. what dates to change them to, the times and the new locations) but he was not able to respond with any care, enthusiasm or support. Simple one line responses with no interest in solving my problem until he finally appeared to give up and tell me that I could not change my return flight as it was with a budget airline (Easyjet). I know you can change flights with easyjet. I have been informing all of friends, colleagues and family not to go anywhere near Opodo. The service is the worst I have experienced in this market and I travel regularly and therefor have a lot of experience with travel agencies etc. DO NOT USE THIS COMPANY. THEY ARE THE WORST IN THE BUSINESS. GO SOMEWHERE ELSE.