Dont bother booking with them. Dont' let cheap flight fools you. go somewhere else worst experience ever. I booked a flight from Sydney to Melbourne. The next day I've got an email saying that the flight I booked is not available and they offered me a new time slot but i can't fly that time. (going with Tiger air and back with jet star i think) So I called them to cxl all my booking and I will book my flight again. I've got an email confirmed all cancellation from them. Then another week or two later they still charge me for the ticket. and on the next billing I've got an anonymous charge in my credit again. I've tried to contact them but it seems like very difficult to talk to someone who can manage this matter. if you email them, they will say someone will get in touch with you but NOOO!! no one ever contact me. Once I got contacted with them their staff said that my refund is on my way, I need to wait. up until now i think its almost 2 months I still haven't get my refund and I couldn't contact them again. This is international booking. I've paid so much for calling them too. They over charge me for almost 600 AUD!! one was about 500 AUD saying that they cant cxl my 1st booking (when i have email confirmed from their staff saying that everything is cancelled) another 100 AUD was an anonymous charge, i checked all my reference, i don't have that reference number and it's not mine.