Opodo - A lesson on terrible customer support. Avoid at all costs. Avoid Opodo at all costs. There are 100s of better online travel agents which will save you a lot of time, stress and probably money. My company booked a flight with Opodo and requested to receive an invoice, which was promised to arrive a few days later. That never came. So we got in touch and opened a ticket with their customer service on the 28th February!!! It is now 4th May! 6 emails, 8 tweets, and 1 response from one of their 'customer support' team members and I'm no closer to getting that invoice sent over. DISGUSTING. SIMPLY DISGUSTING SERVICE!! One star does not do Opodo justice! I will make it my crusade to report you to all of the relevant authorities including ABTA, IATA and the Trading Standard Institute and Department of Transportation. A martyr for the cause if you will. Everyone should know what an awful company you are. In addition to my initial complaint, unsubscribe links in your marketing emails were not included on multiple occasions - this will be forwarded to the relevant authorities in both the US and the European Union. I question whether Opodo realises how obnoxious and poor it is to email a customer repeated marketing offers while they awaiting responses from support agents. If I wasn't already triggered, that surely set me off.