Booked my ticket and final price showed up on the page (right before I hit purchase which means that includes everything) was different than what I got charged. So contacted them about the issue and here is their response (there was no alteration of any kind, I just did a purchase) : "Any alteration that is permitted on a booking (cancellation and/or modification) will be subject to handling fees. Opodo reserve the right to charge you a service fee of 23.17 EUR to cover the administration costs incurred by Opodo. These charges do not include any charges imposed directly by the Travel Supplier. Details of these charges are contained within our Terms and Conditions which customers accept prior to choosing to complete their purchase therefore, regrettably, Opodo are unable to consider a refund of the handling fee you have been charged." So replied and asked that firstly, this service/administrator charge should show up on my final payment, and secondly, send me the link to this terms and conditions of yours you are claiming, and this is their reply: " We would like to inform you that as we have already advised you regarding your payment in your previous email. However, we also advise you that we are unable to provide any page for this and for this you have to check your payment page at the time of booking that what is the charge for making the booking with the Opodo website so that you will be able to see your service fee for your booking. Moreover, in order to properly assist you regarding the subject indicated in your message, please contact us on one of the following phone numbers: UK Telephone 0800 026 5911 (toll free number) Australia: 029 1995336 ($0.07/min) International calls: +61 29 1995336 " They just trying to put you in a loop for their sloppy business.