I fully agree and almost on the same level of experience as Natasha Smitter. Booked a flight with Opodo on 6th October 2017 to travel from London to Karachi on 20th December 2017. The booking was confirmed by email almost immediately, however no invoice or tickets came until today. I called them today to find out that one of the flight was not confirmed due to technical reasons hence the booking can not be confirmed. Although part of the journey was already charged to my card, he said it has been refunded and I had to wait for a couple of days for them to show up on my account.. However he said he can re-book it straightaway but wanted me to pay the ticket difference. I wasn't going to agree with that and he finally agreed to book it for the same fare. As the travelling involved multiple airlines they had already charged for part of the journey and a refund was on the way. They had also charged service charges for credit card transaction. When I asked for a confirmation of refund (before paying the full purchase amount all over again), by email they refused and mentioned that the recording of the call is a proof. I further insisted that I needed an email and he wouldn't agree. I insisted to speak to a senior member and when he put my call through to him he had a different story to tell. He told me that the card payment was declined and it made me furious. He should have atleast rewinded the conversation recording before speaking to me. I made it clear to him that you are giving me contradictory reasons and he told me that previous advisor is a new staff and he didn't give me the right reasons. Finally I made him email with refund confirmation while still on the phone. Now I am on a ticket hunt again. I am furious that so much time and effort in searching and booking has gone into waste due this utterly ignorant company.