My daughter booked with OPODO on 28 November a flight with SAS from Stockholm to Manchester and paid for one piece of suitcase (23kg) total EUR 161.07. accidentally I booked on the same day direct with SAS the same flight with 2 x 23 kg included for EUR 130.00. Within 8 hours we contacted Opodo by phone and emails to cancel the flight. They refused as cancellations must made "by phone only" and by the way this ticked is not refundable. In their publicity Opodo asserted that all tickets can be refunded within 24 hours. Now our money is considered stolen by Opodo. I recommend to stay away from this company and deal with the airlines directly. Never, never again Opodo