The comments on Opodo's website are misleading and borderline fraudulent. My round trip reservation was from Atyrau, Kazakhstan to Amsterdam, on Air Astana. I added the Cancel For Any Reason Guarantee to my purchase but it was not registered. The description for the Trip Cancellation insurance was not very clear and the Terms and Conditions were sent via email AFTER I purchased the insurance. I don't agree I should receive the terms & conditions after the 24 hour waiting period has passed. Also Opodo does not clearly communicate nor identify the insurance is for a verifiable and valid health emergency only. Personally I would classify this misrepresentation (not honoring the Cancel For Any Reason Guarantee, or misleading/misinforming the buyers on the full intent of the Trip Cancellation Insurance) as a scam by Opodo. Additionally, they state they have Free Cancellation. If Free Cancellation is only valid for 24 hours from the time of purchase, then it should clearly say so. However, Opodo's web site says some of the flights have free cancellation, but they put a reminder on another page about their Same Day cancellation which again is misleading and confusing. Most importantly, I didn't receive a confirmation for 24 hours. So I never knew if my ticket had cleared. My online bank showed an Air Astana airline (not Opodo) amount pending, which 3 days later, it never went through and in fact it is no longer pending at all. The only fee that has gone through is the Opodo handling fee of $79 USD. Another misrepresentation is, when the Opodo website's cancellation page makes the statement to contact the airlines directly for cancellation which is incorrect. I called Air Astana and they said they can't cancel it, and I had to call Opodo back again and waited another 40 minutes to speak with a representative. After a long and grueling conversation with a non-English speaking Indian national, who could hardly understand me and I could hardly understand their accent, I was informed the purchased the trip cancellation policy at the time of booking, and the Trip Cancellation Insurance, neither of them are of any use and I will receive no refunds nor credits whatsoever. I will never buy through Opodo again. Always use the carrier's websites directly and avoid middle man fees and risks.