I booked a flight through Opodo and they sold me travel insurance through their partner company, Intana, for my trip, but I later found out the travel insurance was only for UK residents (no notice on their website). Keep in mind that I had already listed my address (not a UK address) when I booked the flight, so they already knew I was not a UK resident. Before my flight I get a high ankle sprain and can no longer go on my trip. Hours on international calls getting the run-around to try and find a reasonable solution and they offered to change my flight for a fee of $225 and the difference in the cost of the airfare. So I look up the cost of flights on the airline I had booked with in the month that made sense. The prices were slightly higher ($40 - $50) than I had already paid, so I expected to pay an additional $275 - $300 and call it a day; better than losing out completely. Well, three redirects later after calling Opodo back, and they tell me they can change my flight for a total fee of 800+ Pounds!! That's over $1000 if you're curious, far more than the new flight I found on the airline's site. Basically, they tried to "fix" their problem by screwing me over a second time, citing additional fees (which I wasn't originally told about) as the reason. Avoid this company at all costs!! They are fraudulent, immoral, extremely difficult to work with, and unhelpful. It is clear Opodo does not care about people.