I and my wife booked flights from Sydney to Osaka and then to Tokyo in Japan through the opodo online. We had to book separately because I would have to travel further to Seoul, Korea. There were some issues the seat booking (they charged AUD$50 per seat) so we called their office and in the end, we had to cancel our booking straight after. We requested an email for our record of cancellation, and they sent us email that our bookings were cancelled and payment would be fully refunded into our credit account within 10 days. After waiting for 10 days, it was still not refunded and I sent email to inquiry and received a reply that my fare was already refunded. After waiting further several days, it was not refunded and I called them, and they told me to send my bank statement. I did so. However I did not received any acknowledgement and nothing happened. I called them again and a honest agent told me that previous agents "forgot to cancel our bookings" and that was why our fare were not refunded!!! Unbelievable! He said it is now fixed and our fares would be refunded within 7-10 days. I just hope it will surely be refunded this time. I won't use opodo again.