Booked Easyjet return flight to Lisbon-London through Opodo. Cancelled flight with Easyjet directly as instructed by Opodo. Did not receive refund from either company. Called Easyjet customer service, which assured me that Easyjet had refunded the flight cost to Opodo -- it is now on Opodo to refund me my money. Opodo has not refunded my money for 32 days now. Within these 32 days, I've called Opodo customer service four times, each time assured I will receive the refund within 7-10 working days. Was on hold for 37 minutes until I got to speak to a floor manager who was unable to do more than what 'regular' customer service representatives (send confirmation email stating refund amount and booking reference number). I will be calling again after 7 business days to chase my refund. I have called 5 times in total now. Do not use. I suspect criminal scamming activity.