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Nikesh
I still haven't received my refund for the flight which was cancelled by Jet Airways and it's more than 25 days now. I had booked return flight for Jet airways with Opodo, Ref numbers are: 4168606935, 4168625688. Jet Airways cancelled the flights and on 20th March I had asked Opodo to provide the Refund for the same and they mentioned it will take 20 days to get the Refund back. On following up again on 15th Apr, their customer care said it will take 2-3 days more as it's pending with Finance team. Again called on 17th April and asked for the status, the person said it will now take 90 days. Each time I got different responses from the trainees, as their Lead / Manager never attend any phone calls even if the matter is escalated to this level. Plus they have asked me my bank details on email, whereas on their website and auto calls its clearly mentioned that refund will be given to the same bank account from where the payment has been made then why you guys are asking me to provide bank details again? Don't you have a database with you? Pathetic service. Never book ticket from Opodo. I have seen other reviews also here and feel like I have made a big mistake. The refund amount for me is also not a small amount. I really hope someone from the Opodo team check this review and help me with my money.
5 years ago
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