Booking with Opodo is straight forward and easy and so is their app as long as everything is smooth sailing. Once there is an issue it's a whole new ball game. Get ready to wait for a minimum of 30 mins and get to speak to a front line team that lure you into a false sense of they are doing something only to escalate your call to a senior team who seem to get worse. They take no real responsibility and have no clue what they are talking about as they use scripted responses. My example was where my flight was cancelled and the airline offered to repay the cost of booking my flight home on any airline within the same class or hotel stay till they were able to book me on the next available flight. Their only request was to do this through the Opodo as they booked the ticket. None of which Opodo new about or acknowledged and only to be told by the agent that I should not argue with him as he knew better on what the airline rules were. Luckily I went down to the airport anyway and the airlines took care of everything for me and rebooked me on the next flight, ensured I was ok and called mine just before boarding. I later got an email from Opodo telling me that my flight had been rebooked several hours later when I was already checked in. Never again - I would rather pay a little extra and book directly with an airline . Thank you Opodo for you terrible terrible service.