accommodation with Opodo in November 2018. All seemed fine... they sent endless emails about everything from choosing seats to checking in online. When I followed the link to check in online a few weeks before we were due to fly they said this option was no longer available. But still, the emails continued. They advised me to download the Opodo app, so I did: big green tick and message saying "Booking confirmed! Congratulations, enjoy your trip!" The day before we were due to drive to Stansted from York for our flights, my boyfriend rang the airline to check baggage allowance...the airline knew nothing about us. We rang Opodo a few times and got the same response each time: they rattled off all the booking details, but then said the flight was overbooked and unfortunately we didn't have seats. I asked why and the guy hung up. Another staff member went through all the same guff again before telling me I'd get a full refund within 48 hours. Of course I didn't, and we were left with no holiday at all. A small amount of research showed that they've been doing this to people for years, so congratulations if you're one of the lucky ones who gets the place on the deliberately overbooked flight, and screw you if you're not. I logged a claim with PayPal, who I made the payment with, and they escalated it on my behalf. Opodo didn't respond, so over a month later PayPal found in favour and have just given me a full refund which is a massive relief. Opodo's behaviour was calculated and criminal, and I would urge people not to take the risk. Book directly with an airline and save yourself the stress, and potential loss of money.