I sent this to Opodo this morning but no response. “Five of us arrived at Birmingham Airport at 4am for a BA 6am flight to Florence for a family wedding on Sat 25 May 2019. The app said flights confirmed and on time. But noone at the airport knew anything about this flight saying that BA no longer flew from Birmingham to Florence!!!!! Two children, one of which was due to be a bridesmaid at the wedding and a lady in her late 70s. All very tired. Then the long process of speaking to Opodo which took hours. We were just transferred from one person to another but it was useless. They said it was the fault of B A and that WE shd speak to them at 10am when they opened. We said they should speak to them but they said it was not their responsibility. We asked several times for alternative flights but were told this was not possible. Nothing was possible. We started to look for alternative flights. We did not have much choice. We either went to Manchester for a flight later in the afternoon or miss the wedding. There were no flights the following day. So we booked the last seats on the Manchester flight at 14.40. This was £1102 plus £125.55 for train fares. It took hours and two trains. You can imagine how we felt. We had to spend more money on drinks and meals because we had to wait for many hours for our flight. We were due to meet family for a day in Florence but we didn't arrive until evening and it was dark so we missed all that and were too exhausted to do anything. We missed the pre booked evening meal so a further Deliveroo food delivery €23.27. I have been in touch with BA who say it is the responsibility of Opodo and not them. We returned yesterday on a Jet 2 fight. Jet 2 informed us that the flight was delayed by 45 mins but the Opodo app still showed the original time!! I started to try to get this sorted out this morning at 09.45 and at 10.45 and after being transferred to three different people I realised it was no good. They said they had to speak to BA. I said I had already done that and they told me it was not their responsibility as they have said from the start. I had to hold on for a long time while this happened. I was still told that BA was responsible for the flight being "cancelled". I stressed that it was not cancelled. They no longer flew to Florence from Birmingham. I wanted to speak to a senior person but it didn't happen. I am a little concerned that I had to transfer money from a savings account and have lost interest. I thought i wd be reimbursed immediately I got back but it now seems I have to seek legal help. Opodo have made it completely impossible to get any help. Is this really how we should be treated. It is now 13.33 and I have been trying to get help since 09.45 this morning. I don't know what to do. I have called a firm of solicitors to seek advice PS. The first 5 tickets I paid for cost £1,617.76 and then a further £1,102.00. Our trip was ruined. I need this money refunded quickly. “