The most appalling customer service I have ever experienced, lack of communication between teams, and the agents on the phone do not listen, just merely recite whatever rubbish is on the script. I called because one of my flights was changed rather inconveniently to 24 hours later, i spoke to a lady who phoned the airline and told me that i could change the connecting flight free of charge so I wouldn't be waiting around for 26 hours- she then said I had to phone back to confirm this as she couldn't get through to the airport a second time. I called back another day and spoke to a man who did not listen at all and tried to charge me £360 to change the connecting flight- when they were the one to change the flight to begin with. One agent will tell you one thing and another will completely go back on that and tell you something completely different- avoid like the plague.