Booked a flight with this "agent". About 4 hours later received an email that the price had increased and I needed to call if I wanted to go ahead with the booking. The phone number provided was incorrect and I searched through the site for contact info to no avail. I tried dialling the number by dropping the "2" (for Australia) so the number actually is: 9199 5336. I was told that in order to confirm the booking I needed to pay an additional $13 AUD as flight prices had increased during processing which can take 24 hours. It would then take another 24 hours after making the additional payment to confirm the booking, during which time the price could increase further!
After waiting a further 24 hours and checking my booking status online, it still indicated that the booking was being processed and not confirmed. In the meantime, I was receiving emails from Opodo suggesting that I could check in now and asking if I needed to add an extra bag for my flight so it seemed that all was confirmed but I was not sure.
I called Opodo again (overseas customer service with poor English communication) and was told that my flight had not been confirmed as I had cancelled it and requested a refund. I confirmed that I absolutely had done no such thing and needed confirmation of my booking asap. I was placed on hold for ages and was then told that the airline was fully booked! While on the phone I looked at flights on Skyscanner and could see they were still available. I told this to the agent, not that I wanted to proceed anyway given the ridiculousness of it all, but she was uninterested and told me that the flight was fully booked, end of story, and she would initiate a refund.
I immediately successfully booked the flights with Expedia (although in the meantime the price had increased by $100 due to having to wait 48 hours).
The most unprofessional, dodgy and untrustworthy travel service I have ever used. Its really not worth the savings of about $40 or so to go with them as I've spent hours of my time resolving this.
Still waiting on the refund, which I am told will take 10 days.STAY AWAY! Go with a trusted agent with better ratings.
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