Unreliable and Very Poor Customer Service- no way to get my refund!! I have been trying to get in touch with customer service for 5 hours regarding my car hire. There is no telephone number to contact and their online submission form has a technical error. Im very disappointed with my experience at the car company (Drivalia) that I booked through Opodo. I am also very disappointed that it took me hours attempting to contact Opodo car hire team and am still not able to get through. I arrived at the car company (Drivalia) today to pick up the car, and the lady at the desk took all of our information (myself and extra driver) and everything was fine. Then when the time came to the insurance policy she tried to persuade us to pay for Drivalia's insurance: she explained that their insurance policy is the only one that covers for their cars. The one that I purchased through your website will not cover for the car that I am about to hire. She was very pushy and rude when I explained that I already had insurance. I tried to contact Opodo for verification as I am under the impression, from Opodo website, that I am covered with the Axa Premium insurance that I bought! I was not willing to make a double payment, especially when Drivalia was asking me to pay £275.00 on top of what I had already paid! I contacted the number that Opodo provides online for customer service (0800026162), waited for 20+ minutes, they explained that I called the wrong number and provided me with the following number (+442039667739). Opodo customer service provided an incorrect number to ring for your car hire customer service. So, I called another number of Opodo customer service again (waited around 20 minutes) and they provided (+443333000291), this turns out to be incorrect for car rental customer service as well. So I rang the third time (waited around 20minute) and was given (+441618305687). The third number provided to me is also incorrect. I spent over an hour at Drivalia car rental and was not able to get an answer! The lady at the desk was intolerable and pushing me to buy their insurance, Opodo team was impossible to contact and this is not a car hire service that I am going to pay for. I booked another car through one of Opodo's competitors and got my car without trouble. To add, I tried to send Opodo an online report of my experience and requested for a full refund so many time but keep on getting a technical error. Opodo should really improve their service! Hence, my experience with Opodo's product as well as your customer service is horrible. I would like an answer as to why they are selling useless insurance, why they cannot be easily contacted and a full repayment of the amount that I have paid so far for the car rental as well as insurance. Luna