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Jo Lawson
Sold a flight that doesnt exist! I have booked previous flights over a number of years with Opodo so did not expect anything to go wrong. My daughter is in China and I booked her flights to travel from Dalian to Shanghai on Friday 9th August. Today she looked up the Shanghai arrivals to find her flight was no on it. After checking the airlines Website - they do not sell flights for the Friday am flight. Flightaware also shows it does not fly on a Friday. i rang Opodo and was told to ring back in 6 hours - they had apparently emailed the airline - I asked for a copy of this email but was told this was not possible as it was internal buisness. I rang back i was told it was a charter flight so that is why its not showing up. I asked where my daughter checked in, I was told the airport, i asked what airline I was told go to the airport. I asked for confirmation in an email - nothing was sent. I rang back and was told the flight was cancelled and Opodo didnt do refunds I'd have to sort it out with the airline. I was put on hold to speak to a supervisor and cut off. Concerned about the whole booking I rang the airline for my daughters return flight the airline reference Opodo gave was not one of their references. I rang opodo back again to be told it was all 100% confirmed and my daughter was to go to the airport. When i pointed out the airline didnt fly at that time and they had no knowledge of the booking the line went dead. Will update to let you all know what happens when my daughter turns up for her 100% fully confirmed flight in a couple of hours UPDATE Daughter turned up to the airport for her 100% fully confirmed flight, which as we suspected was 100% non existent. Opodo care to comment on this? Care to issue me with a full refund? UPDATE Sat 10th Aug. Informed a refund is being processed. I have to wait 10 days. UPDATE Sun 18th Aug Opodo relied to a twitter message sent 10 days previously stating they would be emailing the airline. They were supposed to have donethat after I made the first phonecall to them!!
5 years ago
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