Never use this company. Truly the worst outfit that I've ever dealt with. I booked flights and a hotel through them. They booked the hotel but not the flights. Now I've been charged £800 for flights which I don't have and I'm left with a booking for a hotel that I can't get to because no other flights are available. There is a £200 cancellation fee for the hotel. Customer service people can't or wont resolve it. There is no complaints resolution procedure. The only email address is in their terms and conditions document and it doesn't work, emails bounce back. When you commit yourself to a booking by pressing the submit button, you have a contract with them but it doesn't mean they are guaranteed to provide what you think you have booked. Avoid them like the plague and book direct if you can - their claims to get cheaper prices are fiction.